mbi98 FAQ for Malaysian Players

Yes, you can. Open the mbi98 site using your mobile browser — either Chrome or Safari — then tap the "Share" icon or the three-dot menu, and select "Add to Home Screen". The shortcut icon will appear like a regular app. You can open it with a single tap without having to type the web address each time.

mbi98 is accessible on any device with a modern web browser — Android phones, iPhones, iPad tablets, as well as laptops and desktops. Regardless of brand or model, as long as your browser is up to date and your internet connection is stable, your gaming experience will run smoothly without needing to install any additional apps.

Slow loading is usually caused by a full browser cache. To fix it, open your browser settings, find the "Clear Cache" or "Clear Browsing Data" option, and delete the cached data. After that, reload the mbi98 site. Also make sure your mobile data or Wi-Fi connection is in good condition before trying again.

The mbi98 site is built with a responsive design, meaning the layout adjusts automatically to your screen size. Slots, live casino and sports can be played comfortably from a phone — including the deposit, withdrawal and live support chat functions. A stable data connection, whether 4G, 5G or Wi-Fi, will give you the best experience.

No. mbi98 runs entirely through a web browser — you do not need to download or install any app from any app store. Just open your mobile browser, go to the mbi98 site, and log in to start playing. This saves storage space on your device and makes access straightforward.

Yes, mbi98 accepts deposits in cryptocurrency. You can use USDT, BTC or ETH to top up your account balance. Crypto deposits are generally faster and suit players who prefer extra privacy. The minimum deposit remains at RM30 based on the current exchange rate.

mbi98 does not charge processing fees for deposits made through the available payment methods. However, your bank or e-wallet provider may have their own charges depending on their service. Check with your financial service provider if you are unsure about any fees on their end.

mbi98 accepts a range of deposit methods popular in Malaysia: Touch 'n Go eWallet, DuitNow, online banking via FPX (including major Malaysian banks), and cryptocurrency — USDT, BTC and ETH. All these methods are available in your account after you log in, and you can choose whichever suits you best.

The minimum deposit at mbi98 is RM30, and this applies to all available payment methods. This limit is set so new players can try slots, live casino or sports betting without committing a large amount upfront. There is no maximum deposit limit — you are free to deposit any amount based on your own preference.

Log in to your mbi98 account, then select the "Deposit" menu and choose FPX or online banking. The system will direct you to a secure payment portal where you select your bank — for example Maybank, CIMB, RHB, Hong Leong Bank or Public Bank — and confirm the deposit amount. Once the transaction is verified by your bank, your account balance will be updated immediately.

Deposits via Touch 'n Go eWallet, DuitNow and FPX are usually credited instantly once bank confirmation is received. Crypto deposits may take a little longer depending on blockchain network confirmation. If your funds have not arrived within the expected time, contact mbi98 24/7 support via live chat with proof of your transaction.

Bonuses that have been credited to your account generally cannot be cancelled directly. If you do not wish to continue with the wagering requirements, contact mbi98 customer support for guidance on the available options. Before claiming any bonus, make sure you read the relevant Terms & Conditions to avoid any confusion later.

In general, slots are among the categories most commonly counted in full towards wagering requirements. Live casino games such as baccarat, roulette, blackjack and sic bo may be counted at a different rate or not counted at all, depending on the promotion terms. Check the mbi98 Terms & Conditions page for the exact details of each bonus.

No. The mbi98 150% welcome bonus — up to RM888 — is only available for the first deposit of each new account. A player is eligible for this bonus once only, and the account must be new and valid. Registering multiple accounts to claim the bonus repeatedly is a breach of mbi98 terms and may result in account suspension.

After registering a new account, log in and make your first deposit. The 150% bonus — up to RM888 — will be credited automatically. Example: a deposit of RM100 gives a bonus of RM150, making your balance RM250, with a wagering requirement of RM150 × 25 = RM3,750. If you deposit RM1,200, the bonus is RM888 (maximum cap), balance RM2,088, and wagering RM888 × 25 = RM22,200.

A 25x wagering requirement means you need to wager the bonus amount received 25 times before winnings from that bonus can be withdrawn. For example, if your bonus is RM150, you need to place bets with a cumulative total of at least RM3,750 (that is RM150 × 25). Your original deposit amount is not subject to this requirement.

Yes. mbi98 supports responsible gambling and you can contact the 24/7 support team for help setting a deposit limit that suits your budget. Setting this limit helps you stay in control of your spending and avoid depositing beyond your financial means. This is a sensible step that mbi98 encourages all players to take.

Not at all. mbi98 only accepts players aged 21 and above. During registration, you may be asked to provide proof of identity (such as your MyKad) for age verification. Any account found to belong to an individual under 21 will be terminated immediately and the account balance will be handled in accordance with mbi98's policy.

Warning signs to watch out for include: borrowing money to gamble, feeling stressed or restless when unable to play, neglecting work or family responsibilities because of gambling, trying to chase losses with bigger bets, and lying to loved ones about your gambling activity. If you recognise yourself in any of these signs, seek help right away.

In Malaysia, you can contact the Counselling Service Centre of the Department of Social Welfare (JKM) or get a referral through your nearest government hospital. Talian Kasih 15999 also provides free counselling services. In addition, mbi98 offers a self-exclusion option — contact our support team via live chat for the process. Our Responsible Gaming page contains more information.

If you feel you need a break or wish to stop playing for a while, you can contact mbi98 support via 24/7 live chat and request self-exclusion. Our team will help you process this request promptly and confidentially. Self-exclusion is a positive step that mbi98 fully supports as part of our commitment to responsible gambling.